Frequently asked questions
How does counselling work?
In the first meeting you and your therapist will discuss your expectations and aims for therapy. Some people like to dedicate a set number of sessions on particular goals. Others prefer a less structured approach and want open ended therapy. The choice is yours.
Is it confidential?
Yes, your therapist will treat all you say as strictly confidential. Therapists are bound by their code of ethics.
If your therapist believes you may be at risk of harming yourself or someone else, your therapist has a duty of care. This may mean that other parties may be informed. This is very rare.
If your insurance pays for your sessions, we may need to share some information with your insurer about your treatment.
Do you provide CBT?
Yes. CBT (Cognitive Behavioural Therapy) has been recommended by NICE for the treatment of several problems. At The Therapy Practice we strongly believe that a tailored approach to treatment for each client is most important. We therefore draw on a number of different approaches, including cognitive behavioural approaches, mindfulness, psychodynamic- and humanistic thinking and EMDR.
What is EMDR?
EMDR (Eye Movement Desensitisation and Reprocessing) is a powerful and often fast treatment method that can be used to reduce to distress about specific experiences.
There is a strong body of research supporting its benefits and effectiveness. It can be used for a wide variety of problems, but is mostly used for trauma, anxiety and phobia's.
Jennifer, Christa and Bibi provide EMDR at The Therapy Practice London. Please contact us if you want to know more.
Do you offer sessions in the evening?
Yes, we run sessions in the day, evening and Saturday and Sunday morning. These are high in demand and there might be a wait. Please contact us for details.
Do I have to commit to a number of sessions?
No. In the first session you will discuss your hopes and intentions for therapy and we draw up a plan together. This plan guides the therapy and will be regularly discussed and evaluated. If you are not satisfied or you experience changes in your financial situation, you can always cancel your sessions. Please discuss this with your therapist.
We have a 48 hour cancellation policy – sessions cancelled less than 48 hours in advance will be charged at the full rate.
I have private health insurance. Does my policy cover your sessions?
We are a regular provider for AXA PPP, Cigna and Aviva. If you have a policy with a different health insurer, we may be able to register with them.
How much does it cost?
Please see our fee structure here.
Different fees apply for insurance companies.
Some reduced rates may be available for students or people on lower income. Please inquire if these slots are available at the moment.
How and when do I pay?
Payment takes place in cash or cheque at the end of each meeting. We regret that we do not accept card payments.
And... does it work?
Therapy can be a life changing experience. At The Therapy Practice we know which therapies work. Different factors determine the outcome and we believe that a good relationship between client and therapist will make the difference.
If we think we are not suited to offer you appropriate treatment we will try to signpost you.
Where are you located?
The Therapy Practice London is located in the Sir Ludwig Guttmann health and wellbeing centre, please find a map here.
What if I want to know more?
If you have a question, or would like to make an appointment, please contact us.
Before booking an appointment we will ring you to briefly discuss your reasons for seeking therapy. This phone call is free of charge and an opportunity for us to see if our service is suitable for your needs and for you to ask any questions you may have.
There is no obligation to book an appointment following this phone call. We will never try and talk you into starting therapy if you are not ready.
A confidential service in the heart of the Olympic Park
The Therapy Practice London
40 Liberty Bridge Road
t| 077 88 54 70 99
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Our team of therapists